RDTECH INTERNET SERVICE TERMS AND CONDITIONS
This Subscription Agreement (the "Agreement") is entered into by and between RDTECH IT SOLUTIONS, hereafter referred to as RDTECH, and ____________________, hereafter referred to as the SUBSCRIBER, for the provision of Internet services, subject to the following terms and conditions:
ITEM 1. DEFINITIONS
Unless the context otherwise requires, the following terms shall have the meanings set forth below:
- "Internet Services" or "Services" refer to access to the Internet and any related or ancillary internet-based technologies, applications, software, consulting, and other service offerings that RDTECH may provide from time to time under this Agreement.
- "Subscriber" refers to any individual or legal entity that has applied for and been approved to receive Internet Services from RDTECH and has agreed to be bound by this Agreement.
- "Fiber-to-the-Home (FTTH)" refers to Internet Services delivered directly to the Subscriber’s premises via fiber optic infrastructure.
- "Internet Content" refers to all information, data, software, media, and materials accessible through or transmitted using the Services.
ITEM 2. SERVICES PROVIDED
RDTECH shall provide the Subscriber with the following services, subject to availability and technical feasibility:
- Fiber or wireless connectivity to the global Internet from the Subscriber’s premises using standard TCP/IP protocols.
- Limited installation support and other services necessary for the commencement of Internet connectivity.
- Telephone technical support services, available twenty-four (24) hours a day, five (5) days a week, excluding holidays.
ITEM 3. FEES AND PAYMENT TERMS
- RDTECH shall issue a monthly Statement of Account (SOA) for the Internet Services provided.
- All charges indicated in the SOA shall be due and demandable upon issuance and must be paid within thirty (30) days from the date of issuance.
- The Subscriber agrees to pay all applicable monthly fees and any additional charges incurred in full.
- Failure to pay any amount due within the prescribed period shall constitute a breach of this Agreement.
ITEM 4. SUSPENSION OF SERVICES
RDTECH may suspend the Subscriber’s access to the Services, with or without prior notice, under any of the following circumstances:
- Non-payment of fees and charges beyond the thirty (30) day payment period. Service shall be restored only upon full payment of all outstanding balances, including a reconnection fee of Five Hundred Pesos (PHP 500.00), exclusive of VAT.
- Breach of any provision of this Agreement by the Subscriber, until such breach has been remedied to RDTECH’s satisfaction.
- Technical difficulties or force majeure events beyond RDTECH’s control. RDTECH shall exert reasonable efforts to restore service within the shortest possible time.
- Interference caused by the Subscriber’s equipment, software, or online activities that adversely affects RDTECH’s network or other subscribers.
- Other grounds for suspension as may be provided in RDTECH’s Acceptable Use Policy (AUP), available at https://rdtechsolutions.net, as amended from time to time.
ITEM 5. ACCEPTABLE USE
- The Subscriber shall use the Services solely for lawful purposes and in compliance with all applicable Philippine laws, rules, and regulations.
- The transmission, distribution, or storage of any material that violates Philippine law—including but not limited to copyrighted material, obscene or threatening content, or trade secrets—is strictly prohibited.
- The Subscriber agrees to indemnify and hold harmless RDTECH, its officers, employees, and agents from any claims, damages, or liabilities arising from the Subscriber’s use of the Services.
ITEM 6. ALLOCATION HOURS (IF APPLICABLE)
- Allocation hours apply only to the current billing month and shall not be carried over to subsequent months.
- Accounts activated on or before the 15th day of the month may consume the initial allocation until the last day of the same month.
- Accounts activated after the 15th day of the month may opt to consume the initial allocation until the last day of the succeeding month.
- This provision does not apply to Unlimited or Corporate Plans.
ITEM 7. DATA TRANSMISSION
RDTECH does not control the content of data transmitted through its network and shall not be responsible for the nature, accuracy, or legality of Internet Content accessed or transmitted by the Subscriber, except as otherwise required by law.
ITEM 8. WARRANTIES
The Services are provided on an "as is" and "as available" basis. RDTECH makes no warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
ITEM 9. LIMITATION OF LIABILITY
RDTECH shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to the use or inability to use the Services, including loss of data, service interruptions, delays, or errors, even if RDTECH has been advised of the possibility of such damages.
ITEM 10. NON-TRANSFERABILITY
The Subscriber’s right to use the Services is personal and non-transferable, unless otherwise expressly agreed in writing by RDTECH.
ITEM 11. SUBSCRIBER EQUIPMENT AND FACILITIES
- The Subscriber shall be responsible for providing all routers, devices, and internal wiring necessary to access the Services, unless otherwise specified by RDTECH.
- The Subscriber shall comply with RDTECH’s technical and access requirements to ensure proper service delivery.
ITEM 12. DATA PRIVACY
RDTECH shall process personal data in accordance with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and RDTECH’s Data Privacy Notice, which forms an integral part of this Agreement. Personal data is processed based on contract performance, legal obligations, legitimate interests, and consent where applicable.
ITEM 13. TERMINATION
- Either party may terminate this Agreement in accordance with the terms stated herein or upon material breach by the other party.
- Outstanding balances and obligations shall remain due and demandable even after termination.
ITEM 14. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
ACKNOWLEDGMENT
By signing below, the Subscriber certifies that he/she has read, understood, and agreed to be bound by these Terms and Conditions and any future amendments duly communicated by RDTECH.
DATA PRIVACY AND PROTECTION
RDTECH processes personal data in accordance with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations. Personal information collected from subscribers (including but not limited to name, address, contact details, valid government-issued ID, and signature) is processed for:
- Subscriber identification and verification
- Contract execution and service provisioning
- Billing, collection, and account management
- Regulatory compliance (NPC, NTC, LGU, law enforcement)
- Network security, fraud prevention, and service improvement
Processing is based on contractual necessity, legal obligation, legitimate interest, and consent where required. Personal data shall be retained in accordance with RDTECH’s Data Privacy Notice and applicable laws, including extended retention in cases of outstanding billing, disputes, or legal obligations.
For data privacy concerns, subscribers may contact the Data Protection Officer (DPO) at:
Email: dpo@rdtechsolutions.net
By entering into this Agreement, the Subscriber acknowledges having read and understood RDTECH’s Data Privacy Notice.
ACCEPTABLE USE POLICY (AUP)
The Subscriber agrees to use RDTECH’s internet and related services responsibly and lawfully. The following activities are strictly prohibited:
- Use of the service for illegal activities, including but not limited to fraud, hacking, distribution of malware, copyright infringement, or violations of Philippine laws and regulations.
- Activities that compromise network integrity, security, or performance, including excessive bandwidth abuse, denial-of-service attacks, or unauthorized access to systems.
- Resale, redistribution, or sharing of the service beyond the agreed service plan without written authorization from RDTECH.
- Use of the service to transmit abusive, defamatory, obscene, or harmful content.
RDTECH reserves the right to monitor network traffic for security, maintenance, and compliance purposes, in accordance with applicable data privacy laws. Violation of this AUP may result in service suspension or termination, without prejudice to other remedies available under law.
CONTRACT TERM
This Agreement shall have a fixed minimum contract term of Twelve (12) months, commencing from the date of service activation (“Initial Term”).
Upon expiration of the Initial Term, this Agreement shall automatically renew on a month-to-month basis under the same terms and conditions, unless either party provides written notice of termination at least Thirty (30) days prior to the end of the Initial Term or any renewal period.
If the SUBSCRIBER terminates the service before the expiration of the Initial Term, the SUBSCRIBER agrees to pay an Early Termination Fee (ETF) equivalent to the remaining monthly subscription fees for the unexpired portion of the contract, unless otherwise waived by RDTECH.
Termination after the Initial Term shall not incur any Early Termination Fee, provided that all outstanding balances, equipment obligations, and applicable charges have been fully settled.
RDTECH reserves the right to modify service rates or terms upon renewal, subject to prior written notice to the SUBSCRIBER in accordance with applicable laws and regulations.
